Get in Touch With Us
Got a question about how we review casinos not on Gamstop, spotted something that needs updating, or want to flag a concern about our content? This page covers how to reach the team behind clactonlifeboat.org.uk and what kind of messages we're best placed to help with.
How to Get in Touch
The best way to contact us is by email at [email protected]. We read every message personally and try to reply within two working days. If your enquiry relates to a specific site or offer, mentioning the brand name and page helps us answer faster.
What We Can Help With
We're an independent site that reviews and compares casinos not on Gamstop for a UK audience. Here's what's genuinely useful to send our way:
- Questions about our rankings — If you want to know why a brand sits where it does, or how our editorial rating on our list of the best non Gamstop casinos was reached, ask and we'll explain our reasoning.
- Corrections — Bonus terms, licensing details and payment options at casinos not on Gamstop change often. If something looks out of date, tell us and we'll check it.
- Content suggestions — If there's a topic around gambling sites not on Gamstop, betting sites not on Gamstop, or payment methods you'd like us to cover in more depth, let us know.
- Advertising or partnership enquiries — If you represent a casino brand or an affiliate partner, introduce yourself and outline what you're proposing.
- Support and self-exclusion queries — If you or someone you know is looking for guidance on managing gambling, or wants to know more about self-exclusion options at casinos outside the Gamstop scheme, say so in your message. We'll point you towards relevant, practical resources.
What We Can't Help With
We're a comparison and review site, not a casino operator. That means we can't process withdrawals, verify your identity documents, resolve account disputes, or issue refunds — those requests need to go directly to the casino you're playing at, through their own support channels. Similarly, if you have a question about the specific terms of a welcome offer such as those from Betmica, Kikibet or Betninja, the operator's own terms and conditions page will have the final, binding version — we can only speak to what's publicly listed at the time we last checked.
What Happens After You Message Us
Every email is read by a real person on our editorial team, not a bot. We aim to respond within two working days, though this can stretch slightly during busy periods. If your query needs input from more than one person — for example, a factual check against a casino's current terms — we'll let you know if it's going to take a bit longer.
Why Accuracy Matters to Us
Sites and offers in this space move fast: new non Gamstop casinos launch, welcome packages get revised, and payment options shift. We rely on readers to flag anything that looks wrong just as much as we rely on our own checks. If you've had an experience with one of the brands featured on this site — good or bad — we're genuinely interested in hearing about it, and reader feedback does inform how we keep our reviews current.
Before You Write In
A few quick checks can save time on both sides:
- If your question is about which casino might suit you, our non Gamstop casino comparison covers game selection, bonuses and payment methods across the top-rated brands.
- If you're contacting us about a technical issue with a specific casino site, check that operator's own help or support page first — they'll have direct access to your account.
- Include enough detail in your first message (which page, which brand, what you noticed) so we don't need to send a follow-up just to clarify.
We appreciate every message that comes through, whether it's a correction, a question, or just feedback on how we've covered this topic. Drop us a line whenever something needs raising — we're listening.